Provided that your correct, fully completed return request form is received by our customer care team within 14 days of you receiving your order and all items are returned unworn and with the original product packaging intact, we are happy to offer an exchange or refund. No product can be returned to us without an authorised return request.
Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:
- Sex Toys in any condition due to hygiene concerns, unless faulty
- Latexwear, if the hygiene seal has been broken
- Knickers, bodysuits or playsuits that have been tried on in direct skin contact; all of these items must be tried on over your own lingerie
- Intimate play items including candles, lubricants, massage oils, condoms and toy cleaner which have been opened, tested or partially used
- Bondage items in any condition unless faulty due to hygiene concerns: Ball Gags, Collars, Wrist Cuffs, Ankle Cuffs, Blindfolds, Eye Masks, Pinwheels, Jewellery, Nipple Pasties, Clamps and Feather Ticklers.
- Opened packs of Hosiery
- Incomplete, damaged, worn, altered and washed items.
- Gift vouchers are non-refundable and cannot be exchanged for cash.
- Products which are bespoke, have been made to measure, altered, or personalised to your specification.