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Terms and Conditions

It is a term and condition of a reader accessing and reading the S-HANDE website, which is the trading name for one of the electronic products created by S-HANDE, that provides the material published on S-HANDE on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected.

1. AGE OF CONSENT

1.1 By placing an order at S-HANDE, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

2. CONTRACT FORMATION

2.1 All orders made by you through the S-HANDE website are subject to acceptance and availability. We may choose not to accept your order for any reason.

2.2 Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice.

2.3 For the avoidance of doubt, no contract will exist between you and S-HANDE for the sale by S-HANDE to you of any product unless and until S-HANDE sends you an e-mail confirming that it has dispatched your product.

3. ONLINE RETURNS POLICY

Update: Due to the current Covid-19 situation, returns and refunds may be delayed. For further advice please contact us.

3.1 This policy applies only to any order placed through our website (https://shande.shoplineapp.com/). 

3.2 Any return request form must be received, correct and fully completed, by our customer care team within 14 days of you receiving your Order. 

3.3 Please return your parcel as soon as you receive your returns authorisation from our customer care team. Orders must be sent back to us within 14 days of you receiving your returns authorisation number. Any orders sent outside this time will be returned to the sender.

3.4 Any unauthorised order returned to us will be returned to the sender. 

3.5 Products must be unused and in their original packaging with garment tags and any other seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags or seals have been used, removed, broken or tampered with.

3.6 Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:

  • Sex Toys in any condition due to hygiene concerns, unless faulty
  • Latexwear, if the hygiene seal has been broken
  • Knickers, bodysuits or playsuits that have been tried on in direct skin contact; all of these items must be tried on over your own lingerie
  • Intimate play items including candles, lubricants, massage oils, condoms and toy cleaner which have been opened, tested or partially used
  • Bondage items in any condition unless faulty due to hygiene concerns: Ball Gags, Collars, Wrist Cuffs, Ankle Cuffs, Blindfolds, Eye Masks, Pinwheels, Jewellery, Nipple Pasties, Clamps and Feather Ticklers.
  • Opened packs of Hosiery
  • Incomplete, damaged, worn, altered and washed items.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Products which are bespoke, have been made to measure, altered, or personalised to your specification.

Please note that clauses 3.5 and 3.6 do not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

4. ONLINE REFUND POLICY

4.1 Refunds will be credited back to the payment method used for the order.

4.2 A confirmation email will be sent once your refund has been processed, and it may take up to a further five working days for your bank to process the payment.

5. REPEATED RETURNS

5.1 We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your S-HANDE account.

6. SALE

6.1 During sale periods, sale items are available online. Discounts are applicable on selected lines and only while stocks last.

6.2 S-HANDE reserves the right to withdraw or alter the details of this offer at any time. Due to the nature of Sale, prices are subject to change as the sale continues and as stock becomes more limited.

6.3 We are unfortunately unable to offer to refund the price difference should you have ordered before the prices were reduced further.

GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.