Internet orders are usually shipped from China within 2 days of receiving an order. Most orders will be delivered within 14 days of shipment, but be aware that this can vary depending on area. You can always check the status of your order by logging in to your S-HANDE account and checking your order history. We regret that we cannot deliver to P.O. boxes.
S-HANDE uses reputable express services from USPS for most deliveries. Please note that we cannot ship to certain area due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
How much does it cost to ship to my country?
All product from our web site are free shipping
How do I track my order?
A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.
If you have any questions about the delivery of your purchase or need help tracking it, please contact us, quoting your order number.
How to return or exchange my product?
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
Please note:
• We cannot accept returns or exchanges on items that have been opened.
• Opened pleasure objects may only be returned under warranty.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorization is required for all returns and exchanges.
To return or exchange an unopened pleasure object, please contact us.
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be sent to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by DHL/USPS.