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FAQs

Shipping Note
There may be additional duties, fees or taxes raised by the authorities in your country. You will need to take care of them yourself when receiving the shipment.

I’m having difficulty navigating the S-HANDE website. How can i improve this?
For optimal use of the S-HANDE website and its functions, ensure that you are using the newest available versions of Google Chrome Microsoft Internet Explorer or Mozilla Firefox, etc.

Can I apply coupon during the promotional period?
During promotions, no added redeems can be used on already discounted products or sets.

Will my credit card details be stored?
We use Paypal Express to safeguard your security, S-HANDE does not store any credit card details. If you are not comfortable providing your credit card details online, please contact us and we will provide you with an alternative method of payment. Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be put through after we have verified your card details, received credit authorization and confirmed stock availability. You will be informed by email if we are unable to complete your order for any reason. More details, please check our payment page.


When will I receive my package?

Internet orders are usually shipped from China within 2 days of receiving an order. Most orders will be delivered within 14 days of shipment, but be aware that this can vary depending on area. You can always check the status of your order by logging in to your S-HANDE account and checking your order history. We regret that we cannot deliver to P.O. boxes.

S-HANDE uses reputable express services from USPS for most deliveries. Please note that we cannot ship to certain area due to legal restrictions. If delivery problems arise, we will contact you by email or phone.


How much does it cost to ship to my country?

All product from our web site are free shipping


How do I track my order?

A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.

If you have any questions about the delivery of your purchase or need help tracking it, please contact us, quoting your order number.


How to return or exchange my product?

If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
Please note:
•    We cannot accept returns or exchanges on items that have been opened.
•    Opened pleasure objects may only be returned under warranty.
•    Shipping charges will only be refunded in cases where our error caused the return.
•    Pre-authorization is required for all returns and exchanges.

To return or exchange an unopened pleasure object, please contact us.


If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be sent to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by DHL/USPS.